Privacy Policy

1) Who we are & how to contact us

Legal name: Trapound LLC
Address: 1445 Woodmont Ln NW #1926, Atlanta, GA 30318
Email: support@trapound.net

2) Information we collect

• Account & contact data: Your name, email and settings. Your password is stored and managed by Google. We do not store passwords when you log in via Google.
• Mobile messaging information: If you enroll in SMS reminders, we collect your mobile phone number, SMS consent status, reminder preferences, message-delivery information, and opt-out requests.
• Subscription & billing data: customer ID, subscription status, plan/price IDs, invoice history (processed by Stripe; we do not store full card numbers).
• App content: Trade journal entries, notes, attachments you upload, and configuration you set (your content remains yours).
• Device & usage: IP address, device/browser info, pages/actions, timestamps, diagnostic logs (to keep the Service reliable and secure).
• Support Information: Messages and other information you provide when contacting us by email, through the app, or through SMS.

3) How we use information

We use your data only to operate, secure, and improve the Service. Typical uses:

• Account creation, authentication, and user preferences
• Syncing and displaying your journal data and analytics
• Payments, billing, fraud prevention, and account notifications
• Security, debugging, and service improvement
• Responding to support requests

We do not sell your personal data. We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes. SMS consent is specific to Trapound and is not transferable to another organization.

4) Legal bases (EEA/UK)

• Contract: to provide the Service you requested
• Legitimate interests: security, fraud prevention, service improvement
• Consent: where required (e.g., certain cookies/communications)
• Legal obligation: to comply with applicable laws

5) Sharing with service providers (processors)

We disclose limited information to service providers that help us operate the Service. These providers process information on our behalf and may use it only to provide contracted services to us. Examples include:

• Payments: Stripe processes customer, subscription, invoice, and payment information.
• Hosting & databases: Reputable cloud providers (e.g., Firebase/Cloud, object storage)
• SMS delivery:: Twilio and telecommunications carriers process mobile phone numbers and message-delivery information only as necessary to transmit, deliver, and manage Trapound text messages.
• Email/support: Email-delivery and customer-support providers.
• Operational analytics: Service providers that help us understand reliability and application performance, not for third-party advertising.

Mobile phone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes. The foregoing excludes information provided to SMS service providers and telecommunications carriers solely as necessary to deliver and administer Trapound’s messaging program.

Message frequency varies depending on your reminder preferences and use of the Service. Message and data rates may apply. Your wireless carrier determines any applicable charges.

You may opt out at any time by replying STOP to a Trapound text message. After opting out, you may receive one final message confirming that your request has been processed. Reply HELP for assistance or contact support@trapound.net.

Opting in to SMS messages is optional and is not a condition of purchasing or using Trapound. We retain records of SMS consent and opt-out requests as necessary to operate the program and demonstrate compliance.

We do not share, sell, rent, or provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.

6) SMS trade-journal reminders

If you separately opt in, Trapound may send recurring automated text messages to remind you to log or review your trades and to provide related account or service notifications.

7) Cookies & similar tech

We use strictly-necessary cookies and storage (e.g., session, auth). We may use functional and performance cookies to improve UX. You can control cookies via your browser; some features may not work without them.

8) Data retention

We keep personal data while your account is active and for a reasonable period afterward for backup, audit, and legal purposes. You can request deletion; we’ll remove or de-identify data unless we must keep it by law.

9) Security

We employ industry-standard security measures (encryption in transit, access controls, backups). No system is 100% secure; please use a strong, unique password and keep it confidential.

10) Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data. To exercise rights, contact support@trapound.net. We will verify your request and respond as required by law.

• California (CCPA/CPRA): we do not “sell” or “share” personal information for cross-context behavioral advertising. You can request access or deletion as above.
• EEA/UK: you may lodge a complaint with your data protection authority.

11) International transfers

We may process data in the United States and other countries. Where required, we use appropriate safeguards (e.g., SCCs) for cross-border transfers.

12) Children

The Service is not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect data from children.

13) Changes to this Policy

We may update this Policy from time to time. If changes are material, we’ll provide notice (for example, email or in-app). Continued use after changes take effect means you accept the updated Policy.

14) Contact

Questions or requests? support@trapound.net